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Return Policy

At Swimming Pool Outfitters we appreciate your business so much so that we offer a 30 day no hassle return policy. We hope there is never an issue with the products we provide although sometimes it may become necessary to return items. Within 30 days of delivery please fill out return form provided here and one of our outfitters will contact you. In order to be eligible for refund, you must receive a Return Merchandise Authorization RMA number. Our staff will always work to resolve any issue you have.

Before purchase please note;

  • All products are subject to a 10% restocking fee
  • Handling & Shipping fees are non refundable
  • Small parts orders IE: o-rings gaskets nuts bolts etc. under $50.00 are non refundable
  • Parts that have been installed and fall under manufacturer warranty are non refundable
  • Swimming Pool Kits & Spas are non refundable
  • Custom orders Pool Covers Waterfall Etc. are non refundable
  • Due to Department of Transportation shipping regulations all pool & spa chemistry cannot be returned
  • All returned items must be in original packaging with all booklets and warranty cards

If you have any problems post 30 day period feel free to contact us and we will work with the manufacturer to resolve your issue

  • Swimming Pool Outfitters in the case we have misprinted a price, the order will not be filled and money will be refunded within 24 hours

Our goals are the same as yours, to have your pool crisp and clean and in proper working order all of the time. Please note that Swimming Pool Outfitters does not sub contract its phone services so that when you do call you will speak with a Pool Outfitter!


RMA Form
When requesting a Return Merchandise Form, please give us a detailed description as to why you are looking to return the item and one of our staff members will contact you as soon as possible. Please remember to add to your e-mail provider safe list. If you have any other questions or concerns, please contact us at (877) 765-7946

Name: ________________
E-Mail: _____________________________
Order # ____________________________